Customer Support Administrator

Key Responbilities:

• Proactively handle and follow up on leads via WhatsApp, email, and digital channels
• Guide users seamlessly through the pipeline Sign Up ➡️ Draft ➡️ SME Report
• Maintain accurate CRM data, status updates, tags, feedback, and follow-up records
• Identify and coordinate qualified leads with the Business Development team
• Address basic customer questions and identify their specific needs
• Prepare structured daily and weekly activity reports

Qualifications:

• Minimum Bachelor Degree S1 with experience in Customer Service or Customer Support fields
• Solid understanding of CRM systems and high accuracy in data management
• Warm and persuasive communicator able to build quick rapport and guide users through chat
• Proactive and resilient in handling high-volume leads and repetitive follow-ups
• Quick learner who is willing to understand new products and business processes
• Driven by a strong customer success mindset focused on helping and owning leads until a clear outcome

Skills: Communication Skills, Active Learning, Administration