IT Support Analyst

Hybrid | £25,500

About the Role We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities Manage and resolve IT support tickets within SLAs

Troubleshoot hardware/software issues for hundreds of users across multiple sites

Support enterprise endpoint setup, upgrades, and rollouts

Escalate complex issues to senior engineers

Maintain accurate IT records and documentation

Collaborate and contribute to a team-focused culture

Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

Intune, Azure, DNS, DHCP

Enterprise endpoint support/setup

Strong problem-solving and communication skills

Previous IT support/helpdesk experience preferred

Positive, team-oriented attitude

Benefits £24,500 salary

Hybrid working (3 days onsite / 2 remote)

Funded training & certifications

Mentoring from senior engineers

Friendly, social, and collaborative team culture

Regular team events and social activities

Clear career progression

25 days leave + bank holidays

IT Support Analyst | Hybrid | £25,500

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