Customer Service Specialist

• Handle inbound calls, customer inquiries, and complaints professionally.
• Create, confirm, reschedule, and modify customer orders and bookings as required.
• Follow up on cancelled orders to understand the reason and explore opportunities to rebook.
• Contact customers to confirm upcoming orders and appointments.
• Promote available services and encourage customers to book additional services.
• Conduct outbound calls for customer feedback, follow-ups, and service promotions.
• Respond to customers through WhatsApp and social media.
• Handle face-to-face customer interactions when required.
• Prepare and maintain monthly reports related to customer service, bookings, and performance.
• Maintain accurate customer and order information in the system.
• Support promotional activities and represent the company at booths, events, or other locations, including Madinaty, when required.
• Perform any additional tasks assigned by management based on business needs

Excellent communication and customer-handling skills.

Good command of English.

Good knowledge of Microsoft Office.

Strong problem-solving skills

Ability to work under pressure.