Change Manager (Project)

One NorthConsulting is currently hiring  Change Manager Project - Singapore Citizens / Singapore Permanent Residents - with minimum 5 years of proven experience in change management delivery, ideally within a transformation-heavy environment.

Job Description:

The primary responsibilities of the Change Manager are:

1. Application of Change Management Framework

• Apply the Change Management Framework rigorously across the project lifecycle assigned.
• Ensure CM deliverables follow established phases and templates (Impact Assessment, Engagement, Readiness, Comms, Launch, Hypercare).
• Align with project and business owners on change scope, priorities, and constraints, ensuring clear ownership between change management, project delivery, and BAU teams.

1. Change Analysis & Planning

• Conduct change impact assessments (CIAs) and readiness assessments for impacted groups.
• Define stakeholder groups, change impacts, risks, and required interventions.
• Develop project-level change strategies aligned to framework standards.
• Tailor and execute change strategies and interventions based on the scale, risk, and complexity of the initiative.

1. Stakeholder Engagement & Communications

• Identify and engage key stakeholders, providing change-related inputs and advice to prepare them for the planned changes.
• Develop communication content and engagement materials, ensuring alignment with respective stakeholders.
• Manage change agent networks to cascade updates and foster advocacy.

1. Readiness, Launch & Hypercare

• Conduct change readiness assessment and develop readiness plans to ensure impacted users are prepared for go‑live.
• Support training coordination with SMEs including learning materials development like User Guides and FAQs (without owning SME‑level content creation).
• Provide evidence‑based insights on readiness, adoption risks, and mitigation actions to support project and business decision‑making.
• Track readiness indicators, adopt mitigation actions, and support hypercare communications and updates.

1. Monitoring & Reporting

• Monitor change progress, stakeholder sentiment, change adoption risks, and readiness metrics.
• Provide structured reporting to the Project Leadership, PM, and STO Change Management Lead, including escalation of risks and issues through established project governance with key business stakeholders
• Maintain accurate and timely updates on CM deliverables.

Competencies & Personal Traits:

• Bachelor's degree in Business Administration, Human Resources & Management, or a related field
• Certification in change management (e.g., Prosci) is preferred.
• Approx 5 years of proven experience in change management delivery, ideally within a transformation-heavy environment.
• Demonstrated ability to work independently across concurrent initiatives, prioritizing effectively in a fast‑paced environment.
• Strong communication, facilitation, and stakeholder management skills.
• Confidence in applying structured methodologies and enforcing scope boundaries.
• Curiosity, initiative, and a collaborative mindset to partner with PMs, SMEs, and business stakeholders.
• Ability to influence stakeholders cross-functionally, manage resistance and escalate to leadership when needed.
• Working knowledge of change management methodologies (e.g., Prosci’s ADKAR Model, Kotter’s 8-Step Change Model) and comfort with collaboration and reporting tools such (e.g., PowerPoint, Excel, Miro, PowerBI).

Personality Traits:

• Change Management Delivery: You apply structured CM approaches withconfidence and initiative, adapting them to real-world challenges.
• Stakeholder Engagement: You build trust through open dialogue, empathyand tailored communication across diverse audiences.
• Energy & Enthusiasm: You demonstrate a proactive drive to initiateand sustain change, infusing collaboration and delivery with a positiveattitude and uplifting emotional energy.
• Collaboration & Influence: You work across teams with enthusiasm andcredibility, influencing outcomes without formal authority.
• Data-Informed Thinking: You use metrics, feedback, and insights to guidedecisions and continuously improve CM practices.
• Initiative & Flexibility: You proactively identify opportunitiestoadd value and steps in to support delivery when needed.