Developer / Senior Developer - ServiceNow | Salesforce

Role & Responsibilities Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices

Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs

Design and implement REST/SOAP integrations using IntegrationHub and MID Server

For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation

Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients

Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery

Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication

At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism ITSM — IT Service Management

ITAM — IT Asset Management

ITOM — IT Operations Management

CMDB — Configuration Management

HRSD — HR Service Delivery

CSM — Customer Service Management

FSM — Field Service Management

Strategic Portfolio Management

GRC / IRM — Governance, Risk & Compliance

SecOps — Security Operations

App Engine — Custom Development

Now Assist / Agentic AI

Requirements Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)

Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs

Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)

Solid understanding of the SDLC and Agile/Scrum delivery methodologies

Strong analytical skills and ability to translate requirements into platform solutions

Good communication skills — able to engage with technical teams and non-technical stakeholders

At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required (or actively pursuing at Associate level)
• ServiceNow CIS in primary module — Required from Consultant level
• ServiceNow CAD — Required from Senior TC level
• ITIL Foundation — Preferred at all levels
• Additional CIS certifications — Advantageous at Senior/Lead level

📩 Interested applicants, please send your updated resume to ••••@octomate.us or APPLY NOW! We regret that only shortlisted candidates will be notified. Jayden Ong | R24119451 EA Licence No. 23C1980