Customer service specialist

Your tasks

We are looking for a motivated and professional Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing after-sales and after-maintenance technical support, and ensuring a smooth communication flow between customers and the maintenance team.

• Respond to customer inquiries via WhatsApp and phone calls in a timely and professional manner.
• Handle customer complaints and work on resolving issues efficiently.
• Provide after-sales technical support to customers.
• Provide technical support after maintenance and follow up on customer satisfaction.
• Act as a link between customers and the maintenance team to ensure clear communication and fast

problem resolution.

• Follow up on machine shipping and delivery status and update customers accordingly.
• Record and track customer issues and ensure proper follow-up until closure.

Requirements

• Previous experience in customer service is a must.
• Good communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Basic technical understanding (or willingness to learn).
• Fast and accurate typing skills.
• Bachelor’s degree is required.