Voice of the User: Conduct surveys, interviews, and on-site observations of sales staff at branches; consolidate user feedback, recommendations, and usage data.
Pain Points Identification: Identify key bottlenecks and critical moments in the sales staff's daily workflow, including KPI tracking, customer meetings, sales opportunity management, account opening, and post-sales customer care.
Current-State Journey Mapping: Map existing...
Bachelor's degree in Human-Computer Interaction (HCI), Design, Information Technology, or a related discipline.
4–6 years of experience in UX, Customer Journey Design, or Service Design for CRM systems, sales tools, or digital products.
Proven track record of delivering at least one product from concept to go-live, as well as improving existing live products, rather than focusing...
