Head Of Insights And Analytics

MAIN RESPONSIBILITIES:

1. Strategic Performance Advisory

As a strategic partner to Executive Leadership, this role drives the measurement, interpretation, and optimization of Service Centre performance.

• Serve as a trusted advisor to the Executive Leadership Team, shaping how business performance is measured, monitored, and improved across the Service Centre.
• Lead and develop a central Insights & Analytics team...
• Exceptional ability to translate complex technical, analytical, and data-driven concepts into clear business insights and strategic recommendations for executive audiences.
• Strong commercial acumen with the ability to identify key business drivers, define meaningful performance measures, and influence decision-making at senior leadership levels.
• Demonstrated success in building, leading, and developing high-performing data, analytics, and...