Analyst Procurement Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The Procurement Operations Analyst is a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance, P rocurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and ServiceNow ticket administration. This role supports the standardization, measurement, and continuous improvement of P rocurement operations across the MSG Family of Companies.

What will you do?

End-to-End S2P Process Support & Documentation

Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows

Create and update RACI matrices, approval authority matrices, and governance frameworks

Map current-state and future-state process flows across P rocurement operations

Ensure process documentation remains audit-ready and aligned with internal controls

Procurement Policy & Governance Execution

Draft, revise, and maintain P rocurement policies and procedural guidelines

Support exception management processes and document policy deviation rationale

Maintain audit-ready documentation for internal and external compliance reviews

Partner with Legal, Finance, and Compliance to ensure policy alignment

Procurement Performance & Insight Generation

Build and maintain SpendHQ dashboards to track P rocurement KPIs and savings performance

Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis

Track and report on cycle times, compliance rates, and operational efficiency metrics

Develop ad hoc analys i s to support strategic decision-making

Executive & Category Reporting

Prepare monthly P rocurement performance decks for leadership review

Develop quarterly governance review materials with trend analysis and recommendations

Maintain and update RFx templates, category profiles, and sourcing summaries

Consolidate cross-functional data into executive-ready presentations

Req-to-PO Operational Ownership & P2P Compliance

Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness

Monitor and reduce maverick spend through compliance audits and stakeholder education

Conduct regular P2P compliance reviews and flag exceptions for resolution

Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation

Vendor Qualification & Risk Assessment

Conduct vendor qualification reviews including D&B report analysis and financial risk scoring

Administer the vendor qualification workflow within ServiceNow

Assess supplier risk profiles and maintain the Vendor Classification Matrix

Coordinate with stakeholders to gather and validate vendor documentation and references

Coupa SIM & Supplier Onboarding

Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)

Administer the supplier portal, ensuring accurate and complete supplier profiles

Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates

Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries

ServiceNow Ticket Administration & Queue Management

Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow

Monitor SLA adherence and escalate aging tickets per established protocols

Produce queue health reports and identify bottlenecks in ticket resolution

Maintain accurate ticket categorization and documentation for audit and reporting purposes

Continuous Improvement & Maturity Advancement

Identify process bottlenecks and recommend automation or workflow enhancements

Support P rocurement maturity assessments and roadmap development

Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ)

Benchmark internal processes against industry best practices and propose improvements

What do you need to succeed?

Bachelor's degree in Business Administration , Supply Chain Management, Finance, or related field

2-3 years of experience in P rocurement operations, sourcing support, or supply chain analytics

Demonstrated experience with procure-to-pay (P2P) processes and purchase order management

Proficiency in P rocurement systems (Coupa strongly preferred) and ERP platforms

Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)

Experience with spend analytics tools and dashboard development

Strong written and verbal communication skills with the ability to present to senior stakeholders

Proven ability to manage multiple priorities in a fast-paced environment

Detail-oriented with a commitment to data accuracy and process integrity

Experience with ServiceNow (particularly ITSM or P rocurement modules)

Familiarity with SpendHQ or comparable spend intelligence platforms

Experience with supplier risk assessment methodologies and vendor qualification frameworks

Knowledge of D&B reports and financial risk scoring

Exposure to P rocurement policy development and governance frameworks

Experience in entertainment, media, sports, or live events industries

Experience developing or improving Procurement operational processes and standard operating procedures.

Familiarity with Oracle Fusion ERP.

CPSM, CSCP, or other relevant procurement/supply chain certification

Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

#LI-Onsite Pay Range $65,000 — $90,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.