Restaurant Operations Manager

Responsibilities:

Manage daily restaurant operations from opening to closing. Lead, supervise and coordinate all restaurant staff. Monitor staff attendance, discipline, performance and productivity. Ensure fast and accurate customer service. Manage customer complaints and service issues. Monitor order flow during busy periods and solve delays quickly. Ensure staff follow approved order, ticket and payment processes. Monitor stock, portions, waste and product shortages. Work with the cashier and accountant to investigate operational differences. Maintain food quality, cleanliness and hygiene standards. Prepare clear daily operational reports. Build and improve SOPs, checklists, workflows and staff systems. Identify weak processes and introduce practical improvements. Suggest ways to improve efficiency, customer experience, sales and profitability.

Requirements:

Strong restaurant, fast food or hospitality management experience. Experience managing teams in a busy environment. Strong leadership and problem-solving skills. Good understanding of stock, cash and operational controls. Tech-savvy and comfortable with POS systems, reports and digital tools. Strong communication and customer service skills. Highly organised, observant and accountable. Able to work under pressure and make quick decisions. Must be willing to work hands-on with the team. Comfortable working night shifts.

Ideal Candidate:

We want someone who takes ownership. You should be able to see a problem, understand why it is happening and help build a system that prevents it from happening again. We are not looking for someone who only gives instructions. We need a manager who can lead from the floor, build systems and deliver results.

Location: Osapa London, Lagos

Work Hours: 4:00 p.m. to 5:00 a.m.