Community & Creator Operations Specialist

Your tasks

We are looking for a creative and entrepreneurial Community & Creator Operations Specialist to build and grow our creator ecosystem from the ground up. In this role, you will own end-to-end creator operations — from identifying and recruiting top collectible creators and streamers, to managing content operations, community moderation, and creator relationship management. You will play a pivotal role in driving user engagement, content quality, and ultimately sales from our creator.

1. Creator Acquisition & Talent Development

• Identify, recruit, and onboard top creators, streamers, and KOLs in the Indonesian collectibles and hobby space
• Build a multi-tier creator ecosystem
• Develop creator recruitment strategies to build a robust pipeline of talent across collectible categories
• Create and manage creator onboarding programs, training, and best practice guidelines for live streaming and content creation

1. Content Operations & Strategy

• Develop and execute content strategy to drive user engagement, discovery, and conversion
• Manage content calendar and programming schedule for live streams, ensuring consistent high-quality content
• Work with creators to optimize content formats (live auctions, box breaks, unboxing, reviews, Q&A sessions)
• Analyze content performance metrics and iterate based on data insights
• Curate and promote top content to maximize discoverability and virality

1. Community Moderation & Trust & Safety

• Build and manage community moderation operations to ensure a safe, positive, and inclusive environment
• Develop and enforce community guidelines, content policies, and live stream rules
• Manage moderation team/tools and handle escalated issues (toxic behavior, policy violations, disputes)
• Balance community freedom with platform safety — protect users while maintaining the authentic collector community vibe
• Implement proactive measures to prevent counterfeit listings, fraud, and scams in live streams

1. Creator Relationship Management & Success

• Serve as the primary point of contact for key creators and streamers
• Monitor creator performance metrics (GMV contribution, audience growth, engagement) and provide data-driven feedback and coaching
• Develop creator incentive programs, commission structures, and rewards to drive motivation and retention
• Organize creator events, meetups, and collaborative activities to strengthen the creator community
• Collect creator feedback to inform product improvements and platform features

1. UGC & Community Engagement

• Drive user-generated content (UGC) strategy to increase community participation and content volume
• Design and execute community engagement initiatives (challenges, contests, themed events, collection showcases)
• Foster a strong sense of community and belonging among collectors on the platform
• Identify and nurture power users and community leaders to become brand advocates

Requirements

Qualifications & Requirements Must Have:

• 3-5 years of experience in creator operations, content operations, community management, or KOL management in social media, live streaming, or social commerce
• Proven track record of building and scaling creator ecosystems or communities from scratch
• Deep understanding of the Indonesian creator economy, live streaming landscape, and social media platforms (TikTok, Instagram, YouTube, Discord)
• Strong interpersonal skills and ability to build and maintain relationships with creators and KOLs
• Data-driven mindset with experience analyzing content and community metrics to drive decisions
• Excellent communication skills in Bahasa Indonesia and English
• Ability to thrive in a fast-paced startup environment with high ambiguity
• Passion for collectibles, hobby culture, or the ACG (Anime, Comics, Games) space is a huge plus

Nice to Have

• Existing network of creators, KOLs, and streamers in the Indonesian collectibles/hobby community
• Experience with live commerce platforms (TikTok Shop, Shopee Live) and understanding of live commerce conversion mechanics
• Experience in community moderation and trust & safety operations
• Background in content creation or streaming yourself
• Experience in early-stage startups or marketplace cold-start phases

Skills:

• Instagram Analytics
• Microsoft Excel
• KOL Operation
• Teamwork
• Relationship Management
• Microsoft Word
• TikTok
• Google Analytics
• Administration
• Customer Service
• Capcut
• Instagram Marketing
• Microsoft Office
• pembuatan konten