Tour Coordinator
About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Business / Function Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.
About the Role About the Role This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return Daily operation works – Ensure all daily operations to be done properly Complete assignment and reports to supervisor/operation manager
Key Responsibilities Daily operation works New group bookings, including series and ad hoc
Push confirmation of services, including hotels and ground services
Deadline control
Revenue/budget control
Regular update of sign up pax
Communicate with agents, LPICs and HRD people whenever it needs
Cancel groups when required and follow up cancellation fee if any
Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
Change services and follow up confirmation by due time
Finalize groups and send out final document to agents
Check BIS reports and create invoices
Trouble shooting while groups are in the trip
Join weekly operation team meeting for information sharing and case study
Complete assignment and reports to supervisor/operation manager
Internal Communication
Clear, open and effective communication with Destination Management Office Operations
Collaboration with Sales teams
Price and condition negotiations with clients and Destination Management Office
To Succeed in the Role, You Should : Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
Take ownership of own area of responsibility.
Highly detail orientated, able to keep deadlines and work under pressure.
Team Player, must have good interpersonal and communication skills.
Flexible and Solution driven, adaptable in uncertain conditions.
Data-driven.
Revenue focused and driven to achieve targets.
Be good at both English and Traditional Chinese
We Are Looking for a Person is: A good team player.
Communicative.
Willing to learn.
Self-motivated.
With excellent attention to detail.
With good communication skills.
With critical thinking.
Able to work independently with minimum supervision
Able to work in a team and a collaborative environment.
2~3 years working experience of operations
At least 1 year working experience in Travel industry, with Europe destinations groups travel operations experience is plus.
Experience of operating destination management would be advantage
Good at Mandarin & English skill for both in writing and speaking
What We Offer: Opportunity to work in an international environment
Diverse & Inclusive culture
Learning and training opportunities for growth
Dedicated Employee Engagement Activities
Flexible & Remote Working