Medical Support Technician

Kolmac Medical Support Job Description

Kolmac Integrated Behavioral Health and Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region, serving individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania. The organization focuses on compassionate, evidence-based care for substance use and mental health disorders, with a strong commitment to diversity, equity, and inclusion

Role Overview

The Certified Medical Assistant / Patient Services Coordinator is a dual-role position that bridges the front desk and clinical support teams. This role is critical to the Partial Hospitalization Program (PHP) and related levels of care including Transcranial Magnetic Stimulation (TMS) Therapy, working closely with healthcare providers, patients, and families.

Key Responsibilities

Patient Services & Front Desk:

Manage scheduled appointments by checking in patients and alerting clinical staff to their presence.

Direct walk-in patients to the appropriate staff member.

Handle all incoming telephone calls professionally, routing messages and deliveries promptly.

Collect patient information at check-in and maintain HIPAA compliance.

Manage co-pay and self-pay collections, documenting amounts received and notifying patients of outstanding balances.

Maintain cleanliness and order of the front desk and waiting area, ensuring patient safety and well-being

Clinical & Medical Support:

Assist with medical intake, medication support, and clinical monitoring under the direction of the clinical team.

Support multiple facilities, requiring flexibility and reliable transportation

Assist with TMS Therapy administration and Monitoring (Transcranial Magnetic Stimulation (TMS) is an FDA‑approved, noninvasive treatment that uses magnetic pulses to stimulate brain regions involved in mood regulation, primarily for major depression, OCD, migraines, and smoking cessation.)

Work Environment

Location: On-site at Columbia, Maryland

Schedule: Monday–Friday, 9 AM to 5 PM.

Pay: $25.00/hour

Skills & Qualifications

Certified Medical Assistant (CMA) credentials.

TMS experience a plus

Strong organizational and communication skills.

Ability to work in a fast-paced, patient-focused environment.

Proficiency with medical intake systems and HIPAA-compliant record-keeping.

Flexibility to support multiple sites and adapt to changing priorities

Benefits

Kolmac offers competitive benefits, including:

401K retirement plan

Medical, dental, vision, and flexible spending accounts

Tuition reimbursement and student loan forgiveness

Professional development opportunities

Employee Assistance Program

Flexible schedules and a fun, rewarding work environment

If you are interested in a role that combines administrative excellence with direct patient care in a supportive, mission-driven organization, Kolmac’s Medical Support position offers a strong opportunity to contribute to recovery and wellness services.