Account Manager
KMSC is looking for a proactive, results-driven Industry Account Manager to take full ownership of a specific industry, such as Agriculture, Construction, Hospitality, Retail, or Manufacturing. The successful candidate will be responsible for identifying and acquiring business partners, building long-term relationships with key decision-makers, managing on-site operations, coordinating field teams, and ensuring that each assigned industry meets its operational and data collection targets. This is a hands-on, field-based role that requires a combination of B2B sales, account management, team coordination, problem-solving, and operational ownership. Key Responsibilities
- Industry Ownership & Business Development
- Take full responsibility for the growth, performance, and results of the assigned industry.
- Identify and approach potential business partners within the industry.
- Build relationships with business owners, operations managers, site managers, and other key decision-makers.
- Conduct field visits, present KMSC’s business model, negotiate partnerships, and close deals.
- Develop and maintain a pipeline of potential clients and expansion opportunities.
- Build a strong network of industry contacts to support continuous business growth.
- Partner & Account Management
- Serve as the primary point of contact for all assigned business partners.
- Maintain strong relationships with existing partners and identify opportunities to expand cooperation.
- Ensure partners understand KMSC’s operational requirements, workflows, and expectations.
- Resolve partner complaints, operational challenges, and escalations promptly.
- Monitor account performance and ensure partner satisfaction and retention.
- Field Operations & Workforce Management
- Conduct regular site visits to monitor operations and ensure compliance with KMSC’s requirements.
- Coordinate with site management to organize workers, schedules, access, and daily activities.
- Ensure that participating workers understand their responsibilities and meet required data collection hours.
- Manage relationships with blue-collar workers, address attendance and performance issues, and resolve workplace conflicts professionally.
- Identify operational bottlenecks and implement corrective actions.
- Coordinate with internal operations and quality control teams to maintain smooth execution.
- Data Collection Targets & Quality
- Ensure assigned businesses and teams meet their daily, weekly, and monthly data collection targets.
- Track active workers, participating devices, working hours, session completion, and collected data volume.
- Monitor data quality and coordinate with the Quality Control team to address recurring issues.
- Investigate underperformance and implement action plans to improve productivity.
- Ensure all activities comply with project requirements, safety standards, and applicable company policies.
- Reporting & Performance Management
- Submit accurate daily reports covering site visits, active accounts, workforce performance, collected hours, and operational issues.
- Maintain an updated CRM, client database, and sales pipeline.
- Prepare weekly and monthly performance reports for management.
- Track industry KPIs, identify risks, and recommend solutions.
- Take accountability for achieving agreed commercial and operational targets.
Key Performance Indicators (KPIs)
- Industry growth: Number of new business partners acquired.
- Account activation: Number of businesses successfully onboarded and operational.
- Data collection volume: Total accepted data collection hours achieved against target.
- Workforce productivity: Attendance, utilization, and hours captured per worker or device.
- Data quality: Percentage of submitted hours accepted by the Quality Control team.
- Account retention: Continuity and growth of active business partnerships.
- Operational compliance: Adherence to site requirements, safety standards, and project procedures.
- Reporting discipline: Accuracy and timeliness of daily and weekly reports.
- Proven experience in B2B field sales, account management, or business development.
- Ownership of a personal vehicle and willingness to travel regularly between sites.
- Full-time availability.
- Strong negotiation, communication, and relationship management skills.
- Experience coordinating with site management and blue-collar workers.
- Ability to manage conflicts, solve problems, and work under operational pressure.
- Strong organizational skills and discipline in daily reporting and CRM usage.
- Fluent Arabic and working proficiency in English.
- A results-oriented mindset with the ability to work independently and take full ownership of performance.
Nice-to-Haves
- An established network of decision-makers within the assigned industry.
- Familiarity with Health, Safety, and Environment (HSE) practices.
- Experience managing field teams, contractors, or large workforces.
- Experience managing multiple sites or business accounts simultaneously.
- Familiarity with operational dashboards, productivity tracking, and KPI reporting.