Interior Sales Advisor

Your tasks

The Interior Sales Advisor provides specialist ownership of the customer opportunity portfolio to advance showroom productivity, premium furniture advice, display excellence and a consistent end-to-end customer experience. The role converts the Retail Sales & Design Advisory mandate into controlled decisions, reliable outputs and measurable results, with direct emphasis on pipeline velocity, win rate and account retention.

Key accountabilities

1. Complete assigned work in customer opportunity portfolio to the current approved standard; specifically address Customer discovery, selling, space planning, and solution conversion, and agree the service, quality, cost and risk outcomes for retail sales & design advisory outcomes with Retail Director before the relevant planning cycle. [Control owner: JT-033]

1. Deliver and maintain account plan, opportunity qualification and negotiated offer for retail sales & design advisory outcomes; define its acceptance criteria, owner, due date, version status and evidence trail so downstream users can rely on it. [Control owner: JT-033]

1. As Interior Sales Advisor, verify the customer brief, site/room measurements, approved range and finish specifications for retail sales & design advisory outcomes before making a commitment or releasing work; resolve missing, conflicting or obsolete information through the approved query and change route. [Control owner: JT-033]

1. As Interior Sales Advisor, coordinate the hand-off for retail sales & design advisory outcomes from Retail Sales & Design Advisory to showroom teams and Visual Merchandising; confirm readiness, dependencies, escalation triggers and closure evidence rather than relying on informal transfer. [Control owner: JT-033]

1. As Interior Sales Advisor, review pipeline velocity, win rate and account retention for retail sales & design advisory outcomes at the cadence set by Kian; explain material variance, identify its cause and assign a time-bound corrective action. [Control owner: JT-033]

1. As Interior Sales Advisor, use only authorized equipment, information, materials and process settings for retail sales & design advisory outcomes; when customer, supplier, technical or site conditions threaten the committed outcome, present recovery choices with impact on showroom sales per m², conversion rate. [Control owner: JT-033]

1. As Interior Sales Advisor, remove recurring loss in customer opportunity portfolio affecting retail sales & design advisory outcomes by testing a role-relevant change to consultative selling, solution negotiation; standardize the approved improvement and verify the realized benefit. [Control owner: JT-033]

1. As Interior Sales Advisor, prevent customer or employee injury and cash/stock loss during retail sales & design advisory outcomes; stop, quarantine, withhold approval or escalate whenever the defined release condition is not met. [Control owner: JT-033]

1. As Interior Sales Advisor, maintain personal technical competence in consultative selling, solution negotiation for retail sales & design advisory outcomes, complete required authorization/recertification and share learning that prevents repeat errors. [Control owner: JT-033]

1. As Interior Sales Advisor, provide retail customers- and management-ready updates on retail sales & design advisory outcomes; make commitments, open risks, customer impact, decisions required and accountable next steps traceable. [Control owner: JT-033]