Customer Experience Internship

Kasual is the first modern e-commerce experience in Indonesia that combines daily wear functionality with personal customization. Kasual is a fun and exciting place to work, a next-gen DNVB company disrupting the fashion industry through beautiful design, innovative features, and a business model that allows us to offer better alternatives to customers than traditional retails. About this role: As a Customer Experience Specialist Intern is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product & fashion design, operation, marketing, and finance, in order to keep fine-tuning the customer’s experience. Since no business can compete effectively without a great customer experience. What You Will Do:

• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
• Liaise with internal teams such as product & fashion design, operation, marketing, and finance to ensure that gaps in the customer experience- irrespective of where they occur in the journey
• Effectively manage email, and/or chat online workflow
• Enthusiastically and professionally address customer questions and concerns regarding their order while also managing account information
• Process orders while communicating all essential customer account information

Requirements:

• Preferably Final Year or Diploma or bachelor’s degree with a specialization in Marketing, Business Administration, Management, Economy, Communication or similar technical field of study with relevant practical experience
• Vocational high school graduate are welcome to apply
• Having an internship or experience in the same field would be a plus point!
• Extremely tech-savvy with strong communication skills, time-management and negotiation abilities
• Self-starter, keen into details, and high initiatives
• Comfortable working in a highly collaborative environment, ability to work in a team and proactively
• Have the ability to perform under pressure in a fast-paced and challenging team environment.
• Willing to Hybrid Working and our office in Kemang for 6 (six) months internship program and ready to join as soon as possible!

Skills: Communication Skills, Customer Experience, Marketing Communications, Microsoft Excel, B2C Sales, Customer Service, Sales and Marketing