Sales Support Executive

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 60 countries and regions. As a Lifelong Integrated Learning Partner, we offer close to 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 114,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2025.

RESPONSIBILITIES

Sales Support Executive

The Sales Support Executive provide comprehensive sales administration, event coordination and outreach support to the Domestic Sales team. Enable sales consultants to focus on prospective student engagement and enrolment conversion through efficient sales processes, well-coordinated recruitment activities and effective administrative support.

➤Student Recruitment, Preview Sessions and Outreach*

• Plan, organise, coordinate and deliver programme Preview Sessions, information talks and presentations to working adults seeking to upgrade their qualifications, polytechnic students and other target audiences.
• Support outreach activities at polytechnics, international schools, hospitals, workplaces and other suitable venues to raise programme awareness and generate prospective student enquiries.
• Work with sales, marketing, programme teams and external partners on audience invitations, presentation materials, event logistics and on-site arrangements.
• Manage registrations and event enquiries; coordinate lead handover, feedback collection and post-event follow-up to support enrolment conversion.
• Coordinate recruitment events including Kaplan Open Houses (KOH), MU Fair, PG Fair, NS Fair, Career Fairs and Education Fairs.

➤B2B, Graduation and Event Coordination*

• Provide administrative and operational support for B2B engagements, partner meetings, industry activities and promotional events.
• Coordinate graduation ceremonies for KHE university partners and diploma programmes, including stakeholder liaison, logistics and on-site execution.
• Prepare registration lists, event documentation, promotional materials and reports; monitor milestones, outstanding tasks and deliverables.
• Coordinate event-day registration, logistics, goodie bags and marketing collateral; support post-event feedback and reporting.

➤Sales Operations and Administration*

• Maintain accurate inventory records of premiums and promotional items; coordinate gift redemptions, acknowledgement letters and tracking.
• Assign leads from the Sales Support Salesforce account to consultants based on the programme or discipline of enquiry, and manage enquiries received at enquiry.sg.
• Process approved refunds and credit notes in KSS with Sales Director (SD) approval and supporting documents; notify relevant consultants and the SD on completion.
• When Sales Order (SO) numbers are not reflected in KSS, prepare manual forms and submit them to Student Finance Services (SFS) for approval or processing.
• Process SMS and email opt-out requests in Salesforce and coordinate with ERO for related KSS/Nav updates, in accordance with the Sales Support duty roster.

➤Team Coordination and Internal Events*

• Prepare sales consultants' event deployment and duty rosters; submit OIL and related claims for staff assigned to events.
• Organise team meetings, sales conferences and recognition activities, including presentation decks, awards, prizes, venue bookings, seating, audiovisual arrangements and photography.
• Carry out other related duties assigned by management in support of Domestic Sales objectives.

QUALIFICATIONS

• Bachelor's Degree or Polytechnic Diploma holder with 1-3 years of relevant work experience.
• Skills: Strong organisational, event coordination, presentation, communication and interpersonal skills; attention to detail; customer service orientation; teamwork, adaptability, problem-solving and proficiency with sales systems and office tools.
• Ability to engage prospective students and external partners, and willingness to support occasional evening or weekend events when required.

OTHER INFORMATION

• Monday to Friday, office hours
• Work Arrangements: Hybrid
• Location: Central

Please note that your application will be sent to and reviewed by the direct employer - Kaplan Higher Education Academy Pte Ltd