Sr. AR Specialist

Accountabilities

In this role, you will manage customer receivables from invoicing through payment reconciliation, ensuring accurate financial records and a high-quality customer experience. Your responsibilities will include:

• Manage an assigned customer portfolio averaging $3 million in accounts receivable, providing hands-on and tailored support throughout the order-to-cash process.
• Work directly with accounts payable teams at high-revenue commercial customers to secure payment of overdue balances while maintaining strong customer relationships.
• Collect payments, record transactions accurately, and reconcile accounts using multiple internal and external systems.
• Investigate customer payment issues, identify their root causes, and implement effective resolutions.
• Partner with Sales colleagues to address customer needs and support continued business growth.
• Generate reports to monitor overdue balances, aging trends, and collection performance.
• Support other accounts receivable specialists with complex invoice and payment issues.
• Prepare customized invoices based on customer-specific requirements and process invoice revisions in accordance with compliance standards.
• Create and manage ad hoc reports, analyze financial data, identify discrepancies or trends, and coordinate corrective actions with relevant teams.
• Maintain strong relationships with high-value customers and support their ongoing billing requirements.
• Use multiple platforms, including SAP, customer relationship management systems, vendor payment portals, web portals, and banking portals.
• Collaborate with Operations to ensure compliance with cash collection procedures.
• Investigate and resolve escalated financial discrepancies and variances.
• Maintain accurate customer master data, including pricing, exemptions, and account restrictions.
• Manage workload independently to achieve monthly key performance indicators.
• Contribute to additional assignments and special projects as required.

Performance will be measured through bad debt results, portfolio and national accounts receivable aging, and turnaround times for key activities.

Requirements

The ideal candidate is a detail-oriented accounts receivable professional with strong analytical capabilities, excellent communication skills, and the ability to manage complex customer relationships independently. The following qualifications are expected:

• High school diploma, GED, or equivalent professional experience.
• 3–5 years of experience working within RMS is preferred.
• Strong accounts receivable, billing, payment collection, and reconciliation capabilities.
• Advanced proficiency in Microsoft Excel.
• Excellent written and verbal English communication skills, with the ability to communicate effectively with customers and internal stakeholders.
• Experience providing hands-on support for complex customer billing and payment needs.
• Strong customer relationship management skills and the ability to support revenue growth through effective account service.
• Ability to deliver accurate, reliable billing experiences that help prevent revenue loss.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and resolve issues at their source.
• Ability to prioritize competing tasks and manage a substantial customer portfolio effectively.
• Experience collaborating cross-functionally and identifying solutions that meet the needs of different stakeholders.
• Ability to work independently and consistently achieve performance targets.
• Dependability, flexibility, attention to detail, and excellent organizational skills.

Benefits

• Hourly compensation ranging from $22.87 to $34.28, depending on qualifications and experience.
• Remote work arrangement, with working hours aligned with the Eastern Time Zone.
• Medical, prescription, dental, and vision insurance.
• Flexible spending accounts (FSA), dependent care FSA, and health savings account (HSA).
• 401(k) retirement plan with a 5% company match.
• Employee Stock Purchase Plan (ESPP).
• Employee life insurance and spouse, domestic partner, and child life insurance.
• Short-term and long-term disability coverage.
• Critical illness, hospital indemnity, accident, and accidental death and dismemberment insurance.
• Paid vacation and sick time.
• Nine paid holidays and three paid floating holidays.
• Paid parental leave for birth, adoption, or foster placement.
• Adoption reimbursement benefit.
• Tuition reimbursement and professional development support.
• Employee discounts and savings on auto, home, and pet insurance.
• Employee Assistance Program (EAP).
• Legal services and identity theft protection.
• FEDlogic and commuter benefits.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1