Sales Assistant

Your tasks

1. Sales

• Actively promote domestic and international shipping services to potential customers.
• Identify and approach new customers to expand the customer base.
• Achieve monthly sales targets and contribute to the growth of the business.
• Follow up with prospective customers and maintain good relationships with existing clients.
• Promote additional services and provide suitable shipping solutions based on customer needs.

1. Customer Service

• Welcome and assist customers in a friendly, professional, and helpful manner.
• Communicate effectively with local and international customers in English and Indonesian.
• Explain shipping services, rates, delivery times, terms, and conditions clearly.
• Respond to customer inquiries, complaints, and concerns professionally.
• Provide accurate information and ensure a positive customer experience.

1. Shipping Operations

• Process customer shipments, including domestic and international packages and documents.
• Accurately measure and weigh shipments, verify shipment details, and calculate shipping charges.
• Ensure all shipping information, customer details, and required documents are complete and accurate.
• Prepare shipment bookings, shipping labels, and other necessary documentation.
• Track shipments and assist customers with delivery status inquiries.
• Ensure all packages are handled, stored, and prepared for dispatch properly.

1. Administrative Responsibilities

• Record daily transactions, sales, and customer information accurately.
• Handle payments and maintain proper transaction records.
• Prepare daily sales reports and operational updates.
• Maintain organized customer databases and shipment records.
• Ensure all documents and financial records are properly maintained.

1. Store Operations & Maintenance

• Maintain a clean, tidy, and organized store environment.
• Ensure the counter, equipment, and working area are kept clean and presentable.
• Monitor packaging materials and other operational supplies.
• Assist with general store operations and ensure the store runs smoothly.
• Follow company procedures, operational standards, and service guidelines.

Requirements

1. Professional Conduct & Accountability

• Demonstrate honesty, integrity, discipline, and a strong sense of responsibility.
• Be punctual and maintain consistent attendance.
• Take ownership of assigned tasks and complete them accurately and on time.
• Protect customer information and maintain confidentiality.
• Report operational issues, customer complaints, or shipment discrepancies to management promptly.
• Work collaboratively with the team while being capable of handling tasks independently.