Systems Executive, Intelligent Platforms (Open to Fresh) (ref 120)

Systems Executive Intelligent Platforms

Responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Provide Production Support & technical support to customer

Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource

Provide support on documentation including procedural documentation

Provide troubleshooting and technical support via phone, web based tools and email

Advise customers regarding the product's proper use and address specific user issues

Act as a liaison between customers and Tier 2 support regarding problem escalation

Provide client support and technical issue resolution via E-Mail and phone

Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions

Perform health checks and monitor availability and functionality of the systems

Provide operational support to system infrastructures

Requirements:

• Diploma/ Degree in Computer Science or related disciplines
• Typically 0-2 years of experience/familiar with and troubleshooting the following technologies
• Redhat Linux, VMWare, Google Apps, Internet Mail routing protocol
• SMTP, DNS, OWA, and Message Transport / Mail Routing
• Willing to work on 12hour shift schedule and 24 x 7 standby

Interested applicants, please send your updated resume MS Word to hres@itcspl.com.

Please Indicate Job Code “120-Executive” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648) IT Consultancy & Services Pte Ltd EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC