Welcoming customers in a courteous and prompt manner, ensure all customers are greeted properly and escorted to their reserved seats
Setting up for events including tear down after events
Review arrival list for all arrivals, taking note of VIPs and those with special requests
Oversee and coordinate all arrivals and departures of VIP customers
Provide full assistance to customers concerning general queries at the lounge
Anticipate customers’ needs and respond appropriately with a sense of urgency at all times
Deliver the highest quality and service standards to consistently meet and exceed customer expectations
Prepare and serve hot/cold beverages
Ensure drink recipes and procedures are clearly followed
Ensure proper labelling and refrigeration of food items
Furnish clients with above and beyond service to ensure a memorable and genuine experience
Expect and react promptly to customers’ requirements and inquiries
Review, monitor and resolve all customers’ requests, feedback and all issues pertaining to service standards and communicate information to all relevant departments
Liaise closely with Housekeeping/cleaners to ensure cleanliness and tidiness of work area
Ensure all customers’ incidents are updated in the profile for records and future references
Ensure meeting rooms and event space are user ready (e.g, AV working, connecting cables are working, chairs in place, remote control batteries, whiteboard markers/dusters
First line of troubleshooting for room or AV set up issues at event venue
