Compensation: $60,000-$70,000 + bonus. This role requires a minimum of two days a week onsite at our Boston, MA office.
About the Role
The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.
Core Responsibilities
Interview Coordination & Scheduling (~50% of time)
Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement)
Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely
Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines
Conducting Interviews & Data Review (~50% of time)
Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week
Adhere to the established interview protocol, showing judgment for using probing
Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent
Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription
Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice
Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream
Requirements:
Must-Haves:
5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals
Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives
Ability to ‘read the room’, build relationships, and direct conversations with senior level executives
A client-first mentality—our clients are our first priority, and you will be representing IANS while interviewing them
Nice-to-Have:
Experience interfacing with other teams, coordinating client outreach, scheduling, and follow-up
Experience working with quotas and targets, in market or applied research settings
Qualitative data collection experience
B2B experience strongly preferred
Familiarity with cybersecurity concepts and terminology
Experience with Qualtrics and other data collection tools; AI tools (e.g., Copilot)
Not-Needed:
Deep/senior level cybersecurity experience