Territory Manager

Reports To: Product Head

Location: Kampala, Uganda

Industry: Internet Service Provider (ISP)

Gross Salary: UGX 800,000 per month

JOB PURPOSE

The Territory Manager will be responsible for overseeing the day-to-day operations and performance of Zakom Techs assigned territory. The role will ensure effective management of multi-site operations, supervision of field teams, revenue performance and operational standards across the assigned locations. The successful candidate will play a key role in ensuring that business operations run efficiently, teams perform effectively, customers are served appropriately and revenue targets are achieved.

KEY RESPONSIBILITIES

1. Operations Oversight

• Oversee the day-to-day operations of multiple sites within the assigned territory.
• Ensure all operational locations are functioning effectively and in accordance with established company standards.
• Monitor site performance and identify operational gaps and opportunities for improvement.
• Ensure proper implementation of company policies, procedures and operational guidelines.
• Conduct regular site visits and operational inspections.
• Coordinate with relevant internal teams to resolve operational issues affecting service delivery.

1. Team Management & Supervision

• Supervise and coordinate staff working across multiple sites within the assigned territory.
• Develop work schedules and ensure adequate staffing across operational locations.
• Monitor employee attendance, productivity and overall performance.
• Provide day-to-day guidance, coaching and support to field teams.
• Address operational and staff performance issues and escalate matters where necessary.
• Support the recruitment, onboarding and training of new team members.

1. Revenue Management

• Monitor daily, weekly and monthly revenue performance across assigned locations.
• Support the implementation of strategies to achieve and exceed revenue targets.
• Track sales and revenue trends and identify opportunities for growth.
• Ensure accurate recording, reconciliation and reporting of revenue generated across sites.
• Work with the Business Manager to develop and implement initiatives aimed at improving revenue performance.

1. Data Analysis & Reporting

• Collect, analyse and interpret operational, sales and revenue data.
• Prepare regular reports on territory performance, revenue, staff productivity and operational issues.
• Use data to identify trends, gaps and opportunities for improved performance.
• Maintain accurate records and provide timely information to management for decision-making.

1. Customer & CRM Management

• Support the effective use of the company's CRM systems.
• Ensure customer information and relevant operational data are accurately captured and maintained.
• Monitor customer feedback and escalate recurring service issues.
• Support initiatives aimed at improving customer experience and retention.

1. Inventory & Asset Management

• Monitor and manage inventory, equipment, and other company assets assigned to operational sites.
• Ensure proper accountability and record-keeping for company property.
• Conduct periodic stock and asset checks.
• Report losses, damages, or discrepancies promptly.
• Support the timely replenishment of operational requirements across assigned sites.

1. Stakeholder Coordination & Continuous Improvement

• Work closely with the Business Manager and other internal teams to achieve territory objectives.
• Coordinate with relevant external stakeholders where necessary to support business operations.
• Identify opportunities to improve operational efficiency, customer experience and revenue generation.
• Support the implementation of new initiatives, processes and operational improvements.

QUALIFICATIONS, EXPERIENCE & COMPETENCIES

Qualifications & Experience

• Diploma or Bachelor's Degree in Business Administration, Information Technology, Telecommunications or Operations Management.
• At least 3 years of experience supervising multi-site operations.
• Experience in telecommunications, ISP, retail and/or field operations will be an added advantage.
• Demonstrated experience in supervising staff and managing operational performance.
• Experience monitoring sales, revenue and operational data is desirable.

Key Competencies

• Operations management.
• Staff supervision and team leadership.
• Revenue management.
• Data analysis.
• CRM management.
• Inventory and asset management.
• Report writing.
• Problem-solving and decision-making.
• Strong organisational skills.
• Attention to detail.
• Communication and interpersonal skills.
• Results and execution focus.

How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section