Customer Service Intern

Responsibilities:

• Respond to customer enquiries across relevant communication channels.
• Attend to customer complaints and provide timely resolutions.
• Provide accurate information about the company's products and services.
• Maintain positive customer relationships and ensure customer satisfaction.
• Escalate complex customer issues to the appropriate departments.
• Maintain proper records of customer interactions and feedback.
• Support other customer service and administrative activities as required.

Requirements:

• Must be a serving NYSC corps member.
• An HND in Business Administration, Communications, Marketing, or a related field is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal, organisational, and problem-solving skills.
• Customer-focused with a positive and professional attitude.
• Basic computer skills and proficiency in Microsoft Office or Google Workspace.
• Ability to work effectively in a team and handle multiple enquiries.