IT Field Service / Field Support Engineer

Key Responsibilities:

Hardware Installation & Troubleshooting

Unbox, assemble, mount, and configure IT equipment and peripherals. Install and configure output devices, scanning equipment, and power backup systems. Install and configure device drivers. Configure ports and connected devices. Troubleshoot communication and connectivity issues between hardware and systems.

System Configuration & Networking

Configure and support Windows, Android, and Mac/iOS devices. Deploy required applications and system configurations. Apply basic security settings to prevent unauthorized access or tampering. Connect devices to backend infrastructure using: Wi-Fi Ethernet Mobile data

Asset Tracking & Documentation Accurately document installed equipment and technical information. Record and map hardware identifiers, network addresses, and site IDs. Maintain accurate compliance and asset-tracking records. Ensure all installation and support activities are properly documented. End-User Support & Training Provide on-site technical support to users. Explain technical processes and system usage in simple, non-technical language. Train end users on the correct operation of installed systems. Handle user concerns professionally and minimize disruption to operations. Maintain a professional relationship with clients and on-site personnel.

Requirements: Background in Information Technology, IT Support, Field Engineering, Networking, or a related technical field. Practical knowledge of computer hardware and peripherals. Basic networking and troubleshooting skills. Familiarity with Windows and mobile operating systems. Ability to install software, drivers, and configure devices. Good problem-solving and troubleshooting abilities. Strong attention to detail, particularly when documenting equipment and technical information. Good communication and interpersonal skills. Ability to work on-site and travel to different client locations when required. Candidates with limited experience but a strong IT background and willingness to learn will be considered and trained.

Key Competencies: Hardware Installation & Configuration IT Troubleshooting Basic Networking Device & Peripheral Support Asset Tracking Technical Documentation End-User Training Customer Service Problem-Solving Attention to Detail

Location : Accra Salary : GHS 2,500 per month