Senior Technical Support Engineer

Tareas

Position Objective Provide specialized technical support and deliver training to Field Engineers, ensuring effective troubleshooting, diagnosis, maintenance, and operation of ATM equipment, as well as follow-up on regional projects and technical escalations.

• Train and evaluate Field Engineers on equipment operation, troubleshooting, maintenance, and repair.
• Provide second-level technical support and address complex technical issues on-site.
• Monitor and follow up on local and regional projects across Latin America.
• Coordinate and escalate technical incidents with headquarters.
• Update technical documentation, training materials, and knowledge bases.
• Prepare reports on training results and the technical performance of Field Engineers.

Requisitos

Education: Bachelor's degree in Mechanical, Mechatronics, Industrial Engineering, or a related field.

• 2+ years of experience in ATM and automation.
• 1+ year of experience in a management or similar position.
• Experience in banking services is preferred.

Technical Skills

• ATM hardware: dispensers, acceptors, card readers, printers, etc.
• Module diagnosis and repair.
• Troubleshooting and on-site problem resolution.
• Windows, IT networking, and measurement instruments.
• XFS / hardware testing.
• Multivendor, Aptra, Agilis, and Probase.
• C++ and/or Java.
• Microsoft Office.

Languages

• English: Advanced.

-Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Conocimientos: Automatización Disponibilidad de viajar: Si Palabras clave: senior, sr, apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

Beneficios

• Direct employment with the company.
• Statutory benefits plus additional company benefits.
• Professional growth and development opportunities.
• Productivity bonuses.