Assistant Operations Support Manager/Senior Operations Support Executive

We are seeking a proactive, detail-oriented and responsible individual to join our Business Operations Support (BOS) Department to assist the Operations Support Manager in overseeing daily departmental operations, supervising team executives, managing leasing agreements across 10+ group entities, and ensuring all outlets maintain the necessary licences and regulatory compliance for smooth business operations.

The position will be offered either at the Assistant Manager or Senior Executive level, depending on your experience and capabilities.

Key Responsibilities:

1. Department Operations & Team Management

• Assist the Operations Support Manager in overseeing the daily operations of the BOS Department.
• Supervise, guide and coordinate BOS Executives to ensure accurate and timely task completion.
• Coordinate and monitor various departments and outlet management teams to resolve operational and administrative matters, escalating critical issues when necessary.
• Support the improvement and standardization of internal processes to enhance operational efficiency.

1. Leasing & Tenancy Management

• Manage and maintain leasing agreements, renewals, tenancy documentation and related records across 10+ entities within the group.
• Coordinate and monitor lease expiry dates, renewal deadlines and other key contractual obligations.
• Liaise with landlords, property management teams, legal advisers and relevant stakeholders on tenancy-related matters.
• Assist in reviewing tenancy agreements, renewal terms and related contractual documents, highlighting potential concerns to management.

1. Licensing & Regulatory Compliance

• Oversee applications, renewals and maintenance of business licences and permits required for outlet operations.
• Liaise with government authorities (e.g., SPF, SFA, NEA, SCDF) and other relevant regulatory bodies.
• Stay informed of relevant regulatory updates and manage regulatory deadlines and follow-up compliance actions with outlet management teams to ensure licences remain valid and business operations are not disrupted.
• Maintain accurate and updated records of licences, permits and compliance documentation.

1. Operational & Administrative Support

• Manage relationships and communications with outlet management teams by addressing administrative and operational requirements.
• Coordinate with external vendors, contractors and service providers on operational matters.
• Assist in managing corporate documentation, agreements and other administrative records.
• Work closely with Operations, Finance, HR teams and other departments to ensure seamless corporate coordination.
• Prepare regular progress updates, reports and summaries for management.
• Undertake ad hoc projects and assignments as directed by the Operations Support Manager.

Job Requirements:

• Diploma or Degree in Business Administration, Business Management, Operations Management or a related discipline.
• Minimum 3 years of relevant experience in business operations, administration, corporate support or a similar role.
• Prior experience in managing leasing agreements, business licences or regulatory matters is highly advantageous.
• Experience in supervising or coordinating a team is preferred.
• Familiarity with Singapore's business licensing and regulatory requirements is an advantage.
• Strong organizational skills with excellent attention to detail and the ability to manage multiple deadlines simultaneously.
• Good communication, negotiation and stakeholder management skills.
• Able to work independently, demonstrate initiative and take ownership of assigned responsibilities.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Good command of English. Proficiency in Mandarin is advantageous for liaising with Chinese-speaking stakeholders.
• Experience in the F&B, entertainment, hospitality, retail or multi-outlet business environment will be an added advantage.