CALL CENTER AGENT

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

Update customer information in the customer service database during and after each call.

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

Qualifications/Requirements: Excellent in English communication skill. Proven customer support experience or as experience as a customer service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize and manage time effectively.