Administrator – Beauty Studio.

About the company

Ginger Soul is a braiding studio focused on warm hospitality, high service standards, and a great client experience. We are looking for an Administrator who wants to grow with our team and understands that this role directly impacts bookings, sales, and client satisfaction.

Your tasks

• Communicate with clients via WhatsApp, Instagram, and in the studio.
• Consult clients, manage bookings, and help fill available master slots.
• Follow up with leads and clients who have not completed a booking.
• Sell services, additional treatments, and studio products.
• Work with KPI such as bookings, conversion, sales, and studio occupancy.
• Maintain a high level of customer service and hospitality.
• Handle complaints and difficult client situations professionally.
• Support daily studio operations and work closely with the team.

We are looking for more than a receptionist — we need someone who can communicate, sell, follow up, solve problems, and help keep the studio busy.

Requirements

• Good spoken and written English — required.
• Strong communication and sales skills.
• Customer-oriented and service-minded.
• Responsible, organized, and able to solve problems independently.
• Comfortable working with KPI and sales targets.
• Experience in beauty, hospitality, customer service, sales, or administration is preferred.
• Beauty salon experience is a strong advantage.