NOC, Manage Service[Security,Cloud]

Responsibilities :-

• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Perform monitoring add on service ex. system, cloud, security
• Inform Service desk to log ticket, perform ticket status tracking and escalation for incident management process
• Perform troubleshoot and resolve network, cloud, security first level incident within SLA
• Other duties as assigned

Qualifications: Bachelor's Degree or higher in Computer, Telecom Engineering or related fields 2-6 years in computer network/ IT Helpdesk/Internet Broadband experience Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP) Experience with CISCO and Juniper, switches, routers Enthusiastic, can-do attitude, service minded Good command of English **Can work as a shift 24/7