clerk, hotel front desk
About the company
Hospitality industry. Hotel, motel, resort.
Your tasks
- Investigate complaints and claims .
- Register arriving guests and assign rooms.
- Resolve complaints and claims .
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Provide customer service.
Requirements
Education Secondary (high) school graduation certificate.
Personal suitability
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Flexibility.
- Organized.
- Reliability.
- Team player.
Experience an asset.
What we offer
- Early morning.
- Evening.
- Shift.
- Flexible hours.
- Morning.
- Night.
Day. Weekend.
Other
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
- Work under pressure.