- - Welcome and greet all visitors, tenants, residents, and their guests in a warm and professional manner.
- Oversee the daily operations of the concierge counter and attend to enquiries from tenants, residents, and visitors.
- Handle complaints, feedback, and suggestions professionally and efficiently.
- Provide administrative support to the management office whenever required.
- Notify the respective hosts upon the arrival of their guests.
- Direct visitors to the appropriate meeting rooms or designated venues.
- Verify visitor registrations and deny entry to unauthorised visitors or individuals whose hosts cannot be contacted.
- Answer and respond promptly to incoming telephone calls and emails.
- Maintain the cleanliness, tidiness, and overall presentation of the reception area.
- Perform other general administrative and ad-hoc duties as assigned by management.
