Student Success Manager (Education Sector Experience)

Position Objective Lead and develop the Student Success team to deliver outstanding student learning experiences while achieving sustainable business growth through Renewal, Early Renewal, Upgrade, and Referral initiatives. This role is responsible for driving team performance, operational excellence, people development, and KPI achievement.

Key Responsibilities

1. Team Management

• Lead and manage a team of 10–12 Student Success Consultants .
• Allocate...

Experience

• Minimum 5 years of experience in Student Success, Customer Success, Customer Service, Education, or the EdTech industry.
• At least 3 years of experience managing a team of 8–15 employees .
• Proven experience managing revenue KPIs, renewals, upselling, or customer retention is highly preferred.

Education

• Bachelor's degree required.
• Preferred majors include: Business Administration, Education, English, Marketing, Or other related disciplines.

Skills

• Fluent English...