Quality Assurance Analyst – Customer Service (Japanese Speaking)

WORKING HOURS & LOCATION

• Working Hours: Standard office hours
• Location: 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh City
• Working Schedule: 5 days per week
• Daily Working Hours: 9 hours per day, including 8 working hours and a 1-hour lunch break
• Language Proficiency: Japanese N2 + English

ABOUT THE ROLE

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• Japanese: JLPT N2 or above.
• English: Intermediate level or above , sufficient for email, reports and workplace communication.
• 2+ years of experience in one or more of the following:
• Quality Assurance / Quality Monitoring
• Customer Service
• Call Center / Contact Center
• BPO Operations
• Experience in call monitoring, quality evaluation, auditing or process improvement is...