Account Manager

ABOUT THE ROLE

A fast-growing, seed-stage B2B SaaS company building AI-powered phone assistants for small and medium-sized businesses is looking for an Account Manager to own and grow a portfolio of existing customers. You'll sit at the intersection of sales and customer success — driving expansion revenue, ensuring deep product adoption, and serving as the primary strategic partner for your accounts. This is a high-ownership role that will directly shape the company's account management and expansion motion as it scales.

WHAT YOU'LL DO

• Serve as the primary point of contact for assigned B2B accounts across the full customer lifecycle.
• Drive expansion revenue through upgrades, add-ons, and renewals — hitting monthly and quarterly targets.
• Run regular business reviews, discovery sessions, and upsell conversations with existing customers.
• Analyze customer usage data to surface automation opportunities and demonstrate measurable business impact.
• Ensure smooth onboarding and sustained product adoption to maximise long-term retention.
• Maintain clean CRM records, reliable revenue forecasts, and a healthy expansion pipeline.
• Collect and relay structured customer and market feedback to Product and GTM teams.
• Collaborate cross-functionally with Customer Success, Product, and Marketing on handovers and aligned account plans.
• Help define and refine the company's account management and expansion playbook.

WHAT WE'RE LOOKING FOR

Required:

• At least 1 year of experience in B2B SaaS sales, account management, or customer success with a clear track record of driving expansion revenue (upsells, renewals, add-ons).
• Native-level German — you'll run calls, demos, and executive reviews entirely in German.
• Proven ability to manage a B2B SaaS customer portfolio with responsibility for upsell and retention targets.
• Strong product and technical aptitude with a genuine affinity for AI/ML technologies; comfortable in product demos and technical conversations.
• Structured approach to account planning, CRM hygiene, and revenue forecasting.
• Cross-functional collaboration skills — you work well with Customer Success, Product, and Marketing teams.
• Willingness to work on-site in Vienna (hybrid arrangement possible).

Nice to Have:

• Experience in a startup or scale-up environment.
• Hands-on experience with CRM tools such as Salesforce or HubSpot.
• Direct experience working with AI-powered products or technologies.

COMPENSATION & BENEFITS

• OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience.
• Opportunity to join a high-growth AI company at an early and impactful stage.

LOCATION

This role is based on-site in Vienna, Austria, with hybrid flexibility available. Visa sponsorship is not available — candidates must already have the right to work in Austria.