Facilities Coordinator

About the Role

The Facilities Coordinator serves as the central point of contact for the office, ensuring smooth day-to-day operations, excellent reception service, and efficient facilities coordination. This role blends administrative excellence with workplace support, vendor coordination, office administration, finance, health and safety activities, and ad-hoc requests to ensure a fun, safe environment. Acting as an ambassador of a one-team approach, the incumbent collaborates with colleagues to inspire customer moments of delight and pursue amazing outcomes each day within a fast-paced tech environment.

Key Responsibilities

• Front Desk & Guest Management: Provide a high-class service and customer/visitor experience, ensuring every interaction is professional and pleasant.
• Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
• Coordinate client performance reviews against agreed outputs on a monthly basis.
• Accountable for the financial performance of site service delivery.
• Ensure that essential site soft and hard services PPM and remedial works are completed.
• Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
• Manage suppliers and service providers supporting site operations.
• Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.
• A minimum of 5-7 years’ experience in Customer Service, Hospitality, Facilities Management, or a supervisory role within a related service environment.
• Strong written and verbal communication skills.
• Experience in contract management and performance measurement.
• PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.
• Excellent commercial understanding, including P&L and budget responsibility.