Descriptions of Key Responsibilities/ Tasks:
To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments
To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level
To maintain agents relationship in accordance with company policy
To create SOP’s (Standard Operating Procedures)
To handle pricing & calculation and make offers to customers
To coordinate and work close with local sales teams, special sales actions
To accept offers and optimizes the organization of transport
To be responsible for monthly results of the department
To monitor KPI for the department
To select service provider and monitor the cost
To handle daily operations for project shipments and VIP accounts
To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)
To monitor timely invoicing and payments
To monitor the keeping of budget lines
To develop improvement initiatives of continuous business success
To make analysis of request (credit worthiness of the Company)
To set target with the department and monitor the achievement
To provide customer service and keep contact with agents
To adjust complaints – Trouble Shooting
To handle claims together with legal department
to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance
To be responsible for personnel leadership within the department
To coordinate within the department and with other departments and countries within the Company
To train and mentor high potentials in operations and sales
To take up additional assignments/tasks as required to meet with the Company needs.
Minimum Education /Qualifications/Experience:
University degree in Business Administration/ Logistics or equivalent with relevant and at least 8 years industrial experience of which 4 years must be in managerial positions
Special Knowledge:
Computer basic knowledge, MS Office
AS400 – comprehensive user know-how
S.P.O.T. know-how and ability to demonstrate
Cargowise user
English language
Mandarin language
Personal Qualification：
Negotiation and communication skills
Leadership and organizing ability
Driving force
Dynamic
Commercial thinking
Proactive
Structured person
Motivating