BUSINESS ANALYST

POSITION:Customer Service Support/Reports Analyst

1. Monitor and analyze Customer Satisfaction (CSAT) results, including ratings and feedback, and identify service gaps or trends.
2. Provide actionable insights and recommendations to Team Leaders, the Training Team, and the Customer Service Manager to improve service quality.
3. Support the development and/or develop learning courses in taking into consideration market research for best practices, and current frontline work practices.

Qualifications/Requirements: 1. Candidate must have a Bachelor’s degree (open for fresh graduates). 2. Must demonstrate strong skills in Microsoft Excel, including data entry, formatting, and basic formulas.