Outlet Experience Associate (FOH)

Aufgaben

The Outlet Experience Associate is responsible for ensuring a positive guest experience during daily operations by providing high-quality service, maintaining floor standards, and supporting smooth floor operations. This role is critical in driving customer satisfaction (CSAT) through proactive hospitality and efficient service flow.

• Offers authentic smiles and eye contact; uses the standard greetings.
• Guides guests to tables, explains outlet mapping, and introduces yourself by name.
• Executes Opening, Running, and Closing Checklists to ensure the outlet is always "guest-ready."
• Performs continuous "Clear-up & Clean-up" of tables (pre-bussing) and maintains outlet cleanliness.
• Learns customer names and regular orders to personalize the experience.
• Proactively suggests menu items, highlight LTOs (Limited Time Offers), and guides guests on how to order via POS or QR code.
• Monitors and tracks inventory levels for consumables (take away packaging, paper towel, etc), cutleries, and merchandise; reports low stock to the Outlet Experience Supervisor.
• Ensures accurate counting, usage, and reconciliation of key inventory to reduce stock variance.
• Consolidates and packs takeaway/delivery orders with high attention to detail (correct packaging, order items, etc).
• Completes assigned learning modules, including BAKED. Silo Academy, within required timelines.

Anforderungen

Job Specifications

• High School Diploma or equivalent (Hospitality/F&B background preferred).
• Proven experience in a high-volume F&B service role or retail environment.
• Deep understanding of service quality and inventory management at the service station.
• Proficient in ESB POS systems and following procedures.
• Strong communication skills and comfort working in fast-paced, customer-facing environments.
• Ability to work efficiently, accurately, and in an action-oriented manner.
• Disciplined, action-oriented, high personal hygiene, and a "feel-good" attitude.