Product Operations Associate

** 6-months contract Potential to convert to a permanent role. Subject to headcount and performance. We are not open to visa sponsorship for this role. This is a full-time and onsite role in Singapore.

***Interested candidates please apply via our careers page at https://www.augmentus.tech/careers/product-operations-associate/

About your role

Documentation & Product Content

• Keep user guide content accurate as the product evolves across releases and features.
• Draft and update pages, and replace screenshots that no longer match the current build.
• Run quality checks against documentation standards, and flag gaps, outdated steps, and inconsistencies.
• Verify every change against the current build before it is published.

Quality Assurance & Bug Reporting

• Exercise the product and website from a customer's perspective to surface regressions.
• File bug reports with clear reproduction steps, expected versus actual behaviour, environment, and evidence.
• Perform hands-on testing of releases, including on robot cells and hardware setups where relevant.
• Verify fixes from a clean state and close the loop with the engineering team.

Media & Asset Operations

• Triage raw footage for usability and standardise to house specification without modifying originals.
• Catalogue video and image assets so the library stays searchable as it grows.
• Run video production pipelines under review.

Process & Tooling

• Operate the team's existing Claude Code workflows for documentation, cataloguing, and media production.
• Verify tool and agent output against source before it reaches a customer — these workflows produce confident output that is sometimes wrong.
• Maintain house conventions for naming, versioning, and asset structure.
• Take on publishing rights progressively as judgement is demonstrated, against written criteria.

Requirements

• Degree in Engineering (Mechanical, Mechatronics), Information Systems, Business, Design & AI, Information Engineering & Media.
• 0–3 years experience in documentation, QA, product support, or a similar role. Recent graduates welcome.
• Strong written English, for both customer-facing documentation and engineering bug reports.
• Eye for detail — you verify things against the source rather than trusting what a tool reports.
• Comfortable with Git and the command line, and willing to read documentation before asking.
• Ownership mindset; able to work a backlog with light supervision.

Good to have

• Hands-on experience with AI coding agents (Claude Code, Cursor, or similar).
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Technical writing, QA, or product support experience.
• Robotics, industrial automation, or manufacturing exposure.
• Video editing
• Jira and Confluence.