Customer Support & Virtual Assistant
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Muss:AI
What We're Looking For We're looking for someone who is curious, patient, technically comfortable, and genuinely enjoys helping people. You don't need to be a technical expert or software developer. What's more important is that you're comfortable with technology and can quickly understand how different platforms work.
Essential:
- Excellent written and spoken English.
- Previous experience in customer support, virtual assistance, administration, or a similar role.
- Comfortable troubleshooting basic technical issues.
- Confident navigating software, logins, 2FA, screen sharing, and online platforms.
- Strong communication and problem-solving skills.
- Highly organised with excellent attention to detail.
- Patient and empathetic when dealing with customers who may struggle with technology.
- Curious and willing to learn new systems and software quickly.
- Comfortable working independently and taking initiative.
Nice to Have:
- Experience using Salesforce.
- Experience with HubSpot.
- Experience with Monday.com.
- Experience with Microsoft Teams.
- Previous experience working with AI tools such as Claude or ChatGPT.
- Experience supporting customers within the construction, technology, or consulting
industries.