Head of Singapore Business, iArk

Business Operations & Process (30%)

Oversee daily business operations of the Singapore market; establish and continuously optimize end-to-end operational processes (client onboarding, account services, operational support, exception handling) to ensure efficient, stable, and scalable workflows.

Build an operational efficiency and quality measurement framework (processing time, error rate, automation rate, etc.); conduct regular reviews and drive improvements.

Collaborate with product and technology teams to implement, test, and iteratively upgrade operational systems and tools, enhancing automation levels.

Ensure operational processes comply with internal company policies and applicable Singapore regulatory requirements; support the compliance team in process-side compliance implementation.

Client Experience & Engagement (30%)

Design and optimize the end-to-end client journey from onboarding to long-term usage for Singapore clients; identify and resolve experience breakpoints at key touchpoints.

Establish a client segmentation framework; design differentiated service and engagement strategies for different client tiers to improve activity and retention.

Build client feedback and satisfaction monitoring mechanisms; translate client insights into actionable operational and product improvement requirements.

Define and maintain client service standards and response mechanisms, ensuring service quality and compliance requirements are achieved simultaneously.

Digital Growth & Marketing (25%)

Formulate and execute digital growth plans for the Singapore market through content operations, event planning, and channel collaboration to drive client base and AUM growth.

Manage platform content and promotional materials for the Singapore market; drive effective content distribution across owned channels and within the platform.

Plan and execute online and offline client-facing events; conduct quantitative reviews of event effectiveness.

Leverage data analytics to identify growth opportunities; continuously optimize acquisition efficiency, conversion rates, and return on investment.

Local Coordination & Market Research (15%)

Establish efficient collaboration mechanisms with product, technology, operations, and compliance teams to drive implementation of Singapore market initiatives.

Track Singapore market environment, client behavior, and peer dynamics; provide local insights and recommendations to inform BU market strategy.

Maintain day-to-day relationships with local service providers, channel partners, and industry institutions to support smooth business operations.

Regularly report Singapore market operational and growth progress to the BU; participate in local business planning and resource allocation recommendations.

Qualifications:

• Bachelor's degree or above; Finance, Economics, Management, Marketing, Computer Science or related field preferred.
• 8+ years in financial or fintech industry, with at least 3 years in operations, growth, or client engagement within online securities, digital wealth management platforms, or large financial institution internet business divisions.
• Demonstrated experience in platform building, scaling growth, or system upgrade from concept to execution.
• Familiar with business operational models, client journeys, and growth methodologies of online securities or digital wealth platforms.
• Familiar with account operations, client service, process optimization and other operational chains; data-driven operational improvement capability.
• Practical knowledge or business experience in the Singapore market; understand operational compliance requirements under the MAS regulatory framework (as business side collaborating with compliance, not assuming licensed functions)
• Systematic understanding or hands-on experience with AI, data, and digital tools applied in operations, client engagement, and growth scenarios.
• Cross-functional collaboration and resource integration capability; able to build and develop multi-functional teams.
• Fluent in English and Chinese (Mandarin). Chinese proficiency is necessary for serving Chinese-speaking client segments and cross-border collaboration with HQ.
• Clear outcome orientation, combining operational attention to detail with drive; maintains stable judgment in fast-paced, multi-task environments.