Social Media Moderator Customer Service Representative

Responsibilities:

Respond to customer messages and comments across social media platforms.

Answer inquiries about products, prices, availability, and other details.

Assist customers in choosing the most suitable products.

Receive and record customer orders accurately.

Follow up with customers regarding orders and delivery when needed.

Handle customer complaints and issues in a professional and friendly manner.

Escalate complex cases to the relevant team when necessary.

Maintain fast response times and a professional tone that reflects the brand image.

Monitor comments and messages regularly and ensure no customer inquiry is left unanswered.

Report recurring customer feedback and common issues to management.

Requirements:

Excellent communication and customer service skills.

Friendly, polite, and professional writing style.

Strong follow-up and organizational skills.

Ability to handle different customer situations and work under pressure.

Good knowledge of social media platforms, especially Facebook, Instagram, and WhatsApp.

Strong attention to detail.

Previous experience in customer service, social media moderation, or sales is preferred.