Creative and Editorial Project Coordinator

Job Purpose

The Creative & Editorial Project Coordinator drives operational excellence across the Creative & Editorial function. This role is responsible for managing project workflows, streamlining and improving the briefing process, enhancing visibility of team capacity and delivery, and ensuring projects move efficiently from briefing through to final delivery.

Reporting to the Head of Creative & Editorial, the role ensures the smooth flow of projects across creative and editorial workflows. This includes maintaining accurate briefing systems, adhering to timelines, and supporting seamless execution across production and design teams.

The role also supports the transformation of the function into a scalable, data-driven operation through process optimisation, AI adoption, and structured project management.

Roles and Responsibilities

Strategic Responsibilities

N/A

Functional Responsibilities

Project & Workflow Management

Own end-to-end project tracking across the Creative & Editorial function, maintaining full visibility of projects, milestones, dependencies, and deadlines

Ensure projects move efficiently through briefing, review, approval, and delivery stages

Identify bottlenecks and proactively resolve blockers

Support prioritisation across BAU, campaigns, brand partnerships, and special projects

Briefing & Creative Operations

Streamline and enhance the briefing process, ensuring accurate capture of information and smooth flow through systems

Establish and maintain project management frameworks, workflows, and SOPs

Improve resource planning, workload allocation, and capacity forecasting

Support delivery planning and drive accountability through clear ownership and timelines

Support the day-to-day running of creative operations across production and design

Process Optimisation & Automation

Continuously review workflows to identify inefficiencies and reduce manual administrative effort

Implement smarter processes and tools to drive efficiency

Partner with stakeholders to automate repetitive tasks and introduce AI-enabled workflows

Support adoption of new tools and technologies across the team

Data & Reporting

Build and maintain dashboards providing visibility on project status, team capacity, resource allocation, and delivery performance

Track AI adoption, efficiency gains, and workflow bottlenecks

Produce regular reports and actionable insights to support decision-making

Stakeholder Management

Act as the operational link between Creative, Editorial, Marketing, Buying, Content, Product, and Production teams

Ensure alignment on briefs, timelines, and deliverables across stakeholders

Escalate risks proactively and drive timely resolution

Job Requirements

Education

Bachelor’s degree in Business Management, Marketing, Communications, Project Management, or a related creative discipline

Experience

3–5+ years of experience in Project Coordination, Creative Operations, Project Management, or Marketing Operations

Experience within a creative, marketing, content, or agency environment is preferred

Knowledge & Skills

Strong project management skills with the ability to manage multiple concurrent projects

Hands-on experience with tools such as Jira, Asana, Monday.com, Airtable, Notion, or ClickUp

Experience implementing automation workflows and using AI tools (highly desirable)

Knowledge of workflow mapping and process optimisation

Experience building dashboards and reporting frameworks

Strong analytical and data interpretation skills

Understanding of creative production and editorial workflows

Excellent stakeholder management and communication skills

High attention to detail with a data-driven approach

Proficiency in MS Office

Highly organised, proactive, and adaptable in a fast-paced environment

Strong sense of accountability and ability to maintain confidentiality

Innovative mindset with the ability to introduce new ideas and efficiencies

Languages

English

Additional Requirements

N/A

Competencies

Core Competencies

Integrity and trust

Customer focus

Collaboration

Learning agility

Managerial & Leadership Competencies

Managing diversity

Key Performance Indicators (KPIs)

Customer & Financial

Increase project visibility and reporting accuracy across the function

Improve on-time project delivery rate to 90%

Deliver measurable efficiency and cost savings through AI and automation

Improve resource utilisation and capacity planning

People & Process

Improve team satisfaction with briefing and workflow processes

Drive clear ownership and accountability through defined timelines

Reduce project administration time by approximately 30%

Implement automated workflow solutions across key processes

Establish a single source of truth for project tracking

Deliver measurable efficiency gains through AI and automation

Disclaimer

This job description is intended to reflect the general duties and responsibilities of the role and is not exhaustive.