Tele-Collection Specialist

Contact customers regarding overdue payments and outstanding balances.

Clearly explain payment details and agree on suitable payment timelines.

Follow up consistently to ensure timely collection.

Handle customer inquiries and payment-related concerns professionally.

Maintain accurate records of calls, payment commitments, and follow-up actions.

Coordinate with the Finance and relevant internal teams to resolve payment issues.

Achieve assigned collection and follow-up targets.

Previous experience in tele-collection, customer service, or call center roles is a must.

Strong communication, negotiation, and problem-solving skills.

Ability to handle challenging conversations professionally and confidently.

Good knowledge of Microsoft Office.

Organized, persistent, and target-oriented.

Bachelor’s degree in Commerce, Business Administration, or a related field.