Assessment Administration Coordinator

Location: Nominal office of York, with expected minimum attendance of once per month Salary: £27,010 gross per annum Contract: Full Time, Permanent

Applications close on 14th September at 9am. Interviews will take place via MS Teams w/c 28th September

Benefits:

• A generous pension plan with USS
• Enhanced family leave benefits
• 31 days’ annual leave, plus bank holidays
• Flexible working hours
• Hybrid work
• Employee Assistance Programme access
• Personal Financial Wellbeing advice access

… to name a few

The Role:

We are looking for an Assessment Administration Coordinator to support the delivery of a range of prestigious peer review and assessment services across the higher education sector.

This role will provide end-to-end administrative support for either institutional services (including Athena Swan, Race Equality Charter, Inclusive Institutions Framework, Impact Awards and Accreditation) or individual services (including Fellowship, End-Point Assessment and Awards).

You will play a vital role in ensuring assessment processes run smoothly, efficiently and accurately, supporting applicants, reviewers, institutions and subject experts throughout the assessment journey.

Working within a collaborative team, you will help deliver excellent customer experiences while contributing to ongoing service improvements and transformation projects.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and has a strong commitment to quality, accuracy and continuous improvement.

There are 3 opportunities available for this role, 1 permanent position within Institutional Services and 2 Fixed Term Contracts within Individual Services.

Job requirements

• Experience delivering high-quality administrative support within education or a related professional environment.
• Proven experience delivering excellent customer service and handling customer enquiries and complaints.
• Experience working with databases, CRM systems and case management systems.
• Experience using multiple digital systems to record, manage and monitor data accurately.
• Experience supporting external customers and stakeholders at varying levels of seniority.
• Knowledge and experience of Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Experience managing confidential and sensitive information appropriately.

Job responsibilities

Assessment Process Administration

• Support the effective administration of end-to-end peer review assessment processes across both institutional and individual services.
• Conduct initial quality assurance checks on applications to ensure eligibility requirements and submission standards are met prior to review.
• Coordinate assessment activities and ensure results are released accurately and within published timescales.
• Provide administrative support for assessment panels, peer review meetings and reviewer activities.
• Prepare, issue and manage assessment outcomes, feedback documentation and certification for successful applicants.
• Maintain accurate records and data throughout the assessment lifecycle in accordance with compliance requirements and service standards.
• Support the administration of peer reviewers, consultants and other associates involved in assessment delivery.

Customer Service and Stakeholder Support

• Respond to application and post-recognition enquiries in a timely, professional and customer-focused manner.
• Escalate complex issues appropriately while maintaining a positive customer experience.
• Build strong working relationships with institutional contacts, contract holders, programme leaders, programme administrators and subject expert teams.
• Support a seamless customer and member experience across all assessment services.
• Maintain up-to-date knowledge of products, services, systems and processes to provide accurate guidance and support.

Data Management and Reporting

• Maintain and monitor information within databases, CRM systems and assessment platforms.
• Produce reports and administrative data to support operational monitoring and service delivery.
• Support annual HESA and international data returns where applicable.
• Ensure all records are accurate, secure and compliant with GDPR and organisational policies.

Continuous Improvement and Transformation

• Contribute ideas to improve administrative efficiency and enhance customer experiences.
• Support assessment delivery transformation projects, including system testing, piloting and process improvements.
• Actively contribute to a culture of continuous improvement and innovation.
• Keep process documentation up to date and support the implementation of new systems and ways of working.

Compliance and Governance

• Ensure policies, procedures and regulatory requirements are consistently followed.
• Uphold organisational commitments relating to equality, diversity and inclusion, data protection, health and safety and charity governance.
• Handle sensitive and confidential information with professionalism and discretion.

What you'll get

You'll have the opportunity to shape how finance supports the organisation, influence decision-making at all levels, and lead a team committed to delivering an excellent service. In return, you'll join a collaborative and values-driven organisation where your expertise, leadership and ideas will make a real difference.

If you're an experienced finance professional who combines strong operational leadership with a passion for developing people and improving processes, we'd love to hear from you.

Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society.