Customer Service Representative (Thermi)

Adecco HR is the global leader in HR services and certified with ISO 9001:2015 in the field of search and selection services in Greece. Adecco is currently seeking, on behalf of its client, for a professional to cover the following position:

Customer Service Representative (Thermi)

Job Description

• Manages customer orders from initial entry through delivery, ensuring timely and accurate fulfilment in accordance with customer requirements.
• Handles routine and non-routine order management activities, including customer demand, sample requests and complex order scenarios such as consignment orders.
• Coordinates with internal departments and business partners to ensure the smooth execution of the order process, considering different sourcing locations, transportation modes and product requirements.
• Proactively identifies and resolves customer issues, taking ownership of complaints and service failures to ensure customer satisfaction.
• Builds and maintains strong customer relationships by providing exceptional service and developing customer loyalty and confidence.
• Monitors order status and proactively communicates with customers regarding delivery schedules, potential delays and any necessary corrective actions.
• Supports Sales and the wider business through customer reporting, including invoice accuracy, customer complaints and resolution times.
• Collects and analyses customer feedback to identify opportunities for continuous improvement in service delivery.
• Ensures compliance with established business processes, policies and best practices.

Απαραίτητα Προσόντα:

• Bachelor’s degree in Business Administration, Supply Chain Management or in a related field will be considered a plus.
• Previous experience in customer service or inside sales, preferably in an international business environment.
• Business proficiency in both Greek and English, with any additional language considered a plus.
• Strong experience working with SAP and excellent knowledge of MS Office and MS Outlook.
• Excellent communication, interpersonal and negotiation skills.
• Strong analytical and problem-solving skills, with the ability to manage complex situations and multiple priorities.
• Customer-oriented mindset, with a proactive approach to identifying and resolving customer needs.
• Excellent organizational and time management skills, with the ability to work effectively under pressure and meet strict deadlines.
• Ability to collaborate effectively with cross-functional teams and stakeholders in an international environment.
• Initiative, adaptability and a continuous improvement mindset.

Παροχές:

• Competitive remuneration package.
• Dynamic and challenging working environment.
• Opportunity to work in an international business environment.
• Opportunities for professional development and career growth.

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.com/en-gr and register your CV in our database to be eligible for current or future job openings. It is highly recommended to use Google Chrome when registering your CV in the Adecco database.

All applications are considered as strictly confidential.

Adecco HR is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. All applicants are considered equally, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic characteristics, disability, age, or any other characteristic protected by applicable law. We foster a workplace where everyone feels respected, valued, and empowered to grow and succeed.