Key Client Assistant / Coordinator

Do you want to work with one of our most important international customers – and play a key role in ensuring a seamless customer experience? At Actona Group, we are looking for a structured and service-minded Key Client Assistant/Coordinator who enjoys working in a dynamic environment and plays a central role in connecting customers, sales, and operations. Work closely with one of our key global customers In this role, you will become part of a dedicated team maintaining our great collaboration with our important and long-term partners. You will join a small, highly focused team. Together, you will ensure strong execution, coordination, and customer service across the entire order flow. You will report directly to the Key Client, - and Sales Support Manager, giving you close access to decision-making and the commercial side of the business. A role with real impact on the business As Key Client Assistant/Coordinator, you are not “just handling orders”. You are ensuring that our customer commitments are delivered on time, with high quality, and with a strong sense of ownership. You will act as the link between customers, sales, and internal departments – and play a key role in keeping everything moving. Your key responsibilities In this role, you will play a central part in ensuring a smooth and efficient order flow from start to finish. You will be responsible for coordinating between customers, sales, and internal teams, while maintaining a high level of accuracy and service. Your main responsibilities include: End-to-end order handling

Manage and process orders from customers, including creating and maintaining orders in our systems while ensuring accuracy throughout the process

Product and pricing validation

Ensure correct pricing, product details, and availability, and act as a quality gate before orders are executed

Coordination of deliveries

Coordinate deliveries with logistics, procurement, and suppliers to ensure timely and efficient execution

Customer communication and support

Act as the primary point of contact for order- and delivery-related inquiries, ensuring clear, professional, and timely communication with both customers and internal stakeholders

Data maintenance and operational support

Maintain customer data, product information, and price lists, while supporting sales in daily operations

Your impact in this role: High visibility: You work closely with key stakeholders and one of Actona’s most important customers

Real ownership: You are trusted to take responsibility and drive tasks forward

Strong collaboration: You will work across sales, logistics, procurement, and finance

Steep learning curve: You gain insight into both customer collaboration and operational execution

Growth potential: Opportunity to take on more responsibility and develop within sales operations or customer management

Who we are looking for You bring structure, drive, and a strong service mindset into your work. You take ownership, follow through, and communicate clearly, even when things move fast. We imagine that you: Are structured and detail-oriented

Take responsibility, work independently and are proactive

Are proactive and solution-oriented

Enjoy building relationships and working with people

Communicate clearly and professionally

Thrive in a dynamic and fast-paced environment

Your background Relevant work experience (minimum ~2 years is an advantage)

Education equivalent to (HHX/STX/HTX); further education is a plus

Fluent in English (written and spoken)

Experience with CRM/ERP (BC25) systems is an advantage

How you succeed in the role You create value by: Delivering efficient and reliable order handling

Maintaining high data accuracy

Ensuring a strong and consistent customer experience

Collaborating effectively across teams

What you can expect from us At Actona Group, you will become part of an international company with a strong commercial mindset and a pragmatic, hands-on culture. We work closely together across functions, support each other in daily operations, and take pride in delivering on our commitments. You will experience: A collaborative and informal working culture

High level of responsibility and trust

Quick decision-making and short distance to leadership

Opportunities to develop within your role and grow with the business

Recruitment Process Please submit your application and CV via our recruitment system. Interviews will be conducted on an ongoing basis. We encourage all qualified candidates to apply, regardless of gender, age, ethnicity, or background About Actona Group Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world’s leading retailers and private label customers. We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact. Facts about Actona Group: 2,500 employees worldwide

Headquarters, showroom, and European distribution centre in Tvis, Denmark

Furniture production and local administration in Lithuania, Poland, and Ukraine

Trading company in China

Part of Lars Larsen Group