In-Room Dining Supervisor

Company description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries and benefits

Competitive salary

Duty meals provided; breakfast, lunch, dinner, midnight meal, and coffee breaks

Vacation tickets and benefits provided by the hotel

Medical insurance provided

Job description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

Consistently offers professional, engaging and friendly service

Maintain a professional presentation at all times

Ensure guest satisfaction by adhering to service standards as specified for In Room Dining

Assist employees as needed to ensure the best possible service

Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards

Maintain established controls for stock with pars and orders

Enforce security controls (keys, lockdown, etc.) to include control of beverage stock

Assign side work and record attendance

Inspect staff as to uniforms, cleanliness, identification, etc.

Ensure a safe working environment for employees

Supervise all In Room Dining colleagues

Other duties as assigned

Qualifications

Previous luxury hotel, restaurant, or In-Room Dining experience preferred

Ability to focus attention on guest needs while remaining calm, professional, and courteous at all times

Strong interpersonal, communication, and problem-solving abilities

Excellent organizational skills and attention to detail

Ability to work well under pressure in a fast-paced environment

Ability to work independently and as part of a collaborative team

Flexible schedule, including evenings, weekends, and holidays

Commitment to delivering exceptional guest experiences and maintaining LQA standards throughout all aspects of service