CUSTOMER SERVICE ASSISTANT
Your tasks
About the Role As a Customer Service Representative, you will be performing the following tasks on a daily:
- You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
- You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
- You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.
Requirements
Qualifications/Requirements About You:
The ideal candidate will have the following skills and experience:
- College graduates, undergraduates, SHS, and HS graduates
- With 0-6 months of BPO experience
- Amenable to work on a shifting schedule.
- Willing to work onsite in any Accenture Site: Mandaluyong City, Quezon City, Taguig
What we offer
Remarks What’s in it for you?
Start your Accenture journey to enjoy these benefits
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
How to apply
IMPORTANT REMINDER: We appreciate your interest in applying with Accenture. Please ensure to complete your profile and accomplish all required information in Workday within the next 24 hours, in order for us to start processing your application. You may access Workday by going to careers.accenture.com, selecting the role you are applying for and clicking the “Apply Now/Apply” button.
Other
Position Title: Customer Service Representative
Locations: Mandaluyong, Quezon City, Taguig, Alabang